April 5, 2005 --- Service to customers took another leap forward today with the initiation of “Live Chat” at the Minnesota Online website <www.minnesotaonline.org>. The new service allows users to submit questions and receive answers in real time. Visitors, prospective and current students, employers, and faculty and staff are invited to enter Live Chat on Monday through Friday from 8 am – 8 pm and weekends from 10 am – 3 pm.
Live Chat is staffed by information specialists and online advisors, who are prepared to entertain a wide array of questions about online programs and courses, financial aid, transfer, admissions, registration, web sites, and key contact information, and referrals for specialized assistance. They are also skillful in written communication, determining user needs in a friendly and efficient way, and responding quickly.
To enter Live Chat: Go to www.minnesotaonline.org. Click Customer
Support. Choose the Live Help tab.
Users will need to enter first and last name and email address, and click submit.
Communications enhancing software will download on the first use. Users signed
in see a text message from the service staff that says, “Hello, I’m
(Jane), how may I help you today?” The user then types a message or question,
and the dialogue begins.
Live Chat is a component of the Right Now® customer relationship management system that helps service staff resolve questions faster and provide more user friendly services.
For questions or more information, contact the Minnesota Online Call Center at 1.800.456.8519.
About Minnesota Online
Minnesota Online is your guide to online education from Minnesota State Colleges
and Universities and provides access to 80+ online programs, 1500+ credit
courses, and 160+ non-credit courses from accredited member institutions.
Contact: Teresa Theisen, Minnesota Online Call Center, 1.800.456.8519
or teresa.Theisen@minnesota.edu